7-On / 7-Off White Glove After-Hours Travel Consultant (Virtual)
FROSCH has a great opportunity for an experienced travel consultant with stellar customer service skills to join our White Glove After-Hours team.
As a White Glove Travel Consultant, you will be responsible for managing the travel reservations of multiple VIP corporate clients from their initial request to completion. This includes coordinating all elements of travel; airline, hotel, car rental, and other miscellaneous needs.
Shifts for this position rotate with 7 days on and 7 days off and will range between the hours 6:00 PM or 6:30 PM CST to 3:00 AM and 8:00 AM-8:00 PM CST Saturday through Sunday. Holiday shifts are required.
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
Recent, native GDS experience on Sabre and/or Apollo; if not proficient with both GDS a willingness to learn and utilize the other is necessary.
Experience arranging domestic and international travel for multiple corporate clients
Capability to setup PNR’s, ticketing and exchange tickets is preferred
After-Hours experience is preferred
Proficient with Microsoft Office, specifically Outlook and Word
Strong attention to detail
Ability to work well under pressure
Strong sense of urgency as well as flexibility to change as needed
Familiarity with visa and passport requirements to provide effective advice
Provide Best in Class Customer Service that exceeds our client’s expectations
Able to work well on a team to ensure worldwide coverage for clients
Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training
What FROSCH Offers You:
Flexibility to work from home
Opportunity to make a difference in a growing global company
Strong collaborative environment
Medical, Dental, and Vision benefits plus 17 supplemental benefits
IATA and LifeMart benefits
Continued Industry Training
Employee Recognition Program