La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
The Sales Coordinator is responsible for all administrative duties as required to support the efforts of sales mangers.
(The Trainer and Associate will initial each item to signify that proficiency is attained):
Effectively prioritizes and manages a varied work load to meet deadlines of all managers.
Prepares and distributes correspondence relevant to group sales, including booking notices, letters, contracts, proposals, site inspection notifications, amenity cards, expense reports, and general administrative paperwork for assigned managers, while ensuring all correspondence is 100% accurate.
Ability to navigate and respond to a variety of unique on-line RFP tools (Starcite, Cvent, FLIP and G-Leads, Speed RFP, etc.) on behalf of sales managers.
Must have thorough knowledge of Delphi data entry, standards, function and booking/blocking of space, GRC, accounts, contacts, bookings, reports.
Works proficiently and quickly with daily use of Delphi.
Maintains account files, ensuring content such as contracts, contract addendums, post convention reports and client correspondence is current, and arranged as specified in the SOP.
Coordinates general office functions, such as inventory & stocking of supplies, arranges guest amenities and maintains an organized file system.
Ensures that all business inquiry calls are given the highest priority, and meet the Omni Sales Intensity \u201cTake No Messages\u201d standard.
Utilizes the Sales Inquiry Form and is able to qualify business inquires by telephone, gathering basic pre-screening information from the client and quickly develops rapport to create a positive
\u201cfirst impression\u201d. Ensures information gathered is accurate, thorough and recorded neatly.
Ensures messages are delivered to the appropriate person in a timely manner, including name and phone number of caller, date and time call received, as well as relevant information shared by caller.
Assists sales managers with the logistics of pre-planning and implementation of site inspections, including but not limited to, ordering of specialty amenities, coordinating printing, purchasing gifts, room inspections and working with operational departments to ensure all aspects of the site inspection are \u201cclient ready\u201d.
Assists sales manager with logistics of pre-planning and post-trip follow up for sales trips and client events.
Has a complete understanding of the phone system, office telephone procedures, and standards.
Understands the advance deposit procedures and accounting standards related to groups
Receives group and catering leads from multiple on-line channels and quickly is able to assess and assign to the appropriate manager.
Is familiar with all resort services/features and local attractions/activities to respond accurately to any guest inquiry.
Performs other duties as assigned by management.
Complies with all uniform and grooming standards
Is familiar with work schedules, reporting to work, paid time-off, vacation requests
Complies with and understands cafeteria meal times and other breaks
Knows fire alarm and other emergency procedures such as:
Fire prevention and safety regulations
Procedures for guest or associate accidents
Use of hazardous chemicals, The Right to Know Law (OSHA)
Knows how to continuously improve guest service using the Omni Service Tradition program
Understands how to meet or exceed service expectations using the Power of One philosophy
Knows how to acknowledge exceptional guest service using the Omni Service Champions program
Has advanced knowledge of office equipment, photocopy machine and computers
Ability to multi-task in a fast-paced environment.
Must have at least 1 year of sales experience or relatable experience.
Strong customer service skills.
Must have a college degree, hospitality degree preferred.
Website : http://www.omnihotels.com
Omni Hotels & Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.