Group Travel Consultant
As a result of continuous growth the FROSCH Group Department has a full-time opportunity for a Group Travel Consultant located in our New York office. If you are one to always strive for excellence and understand the importance of exceeding a client’s expectation this is an opportunity for you.
As a Group Travel Consultant you will be an active agent and/or lead on a wide variety of domestic and international group programs and responsible for all related components including; program design, group contract air, hotel and land arrangements. The Group Department truly believes in developing talent and offers a wonderful opportunity for travel.
Complete program travel arrangement from initial request to operation to completion
Listen and guide the conversation to solve problems in a timely manner with all types of customers under all circumstances
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Remain current on value we provide to each customer
Adapt and change as requirements of the business change
Be responsive to client’s needs and issue resolution with excellent communication and follow up
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Participate in operational projects, training and functions as appointed by manager.
Embody FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
Previous experience in hospitality, travel and tourism, or event planning is a plus
Working knowledge of SABRE
Capable of managing a demanding workload with a strong sense of urgency and flexibility to change as needed
Possess efficient time management skills
Must be a project oriented team player, organized with strong attention to detail
Must be comfortable assisting with a wide variety of group tours with various orientations and profiles
Superb communication skills, ability to multi-task, assist where needed, resolve problems independently, and work well under pressure
Must possess an acute thought process and the ability to anticipate
Impeccable listening skills and strong desire to learn
Strong command of Microsoft Word & Excel
A Bachelor’s Degree from an accredited college/university is a plus
Opportunity to make a difference in a growing global company
Strong collaborative environment
Medical, Dental and Vision plus 17 supplemental benefits
IATA and LifeMart Benefits
Continued Industry Training
Employee Recognition Program