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Senior Travel Agent

Company name
Carlson Wagonlit Travel, Inc.


Schenectady, NY

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Job Description
Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselor for our US onsite Scotia ANGB in Schenectady, New York Location. As a Senior Travel Counselor, your mission will be to \Deliver the Perfect Trip\ in order to sustain optimum results for our clients and for CWTSatoTravel. As the U.S. military and government division of Carlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65 year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.You will delight the traveler/travel arranger and all CWTSatoTravel clientsArrange domestic and international travel for clients, including air, hotel, rail, and ground transportationBe a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experienceInteract with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problemsYou will strengthen the CWTSatoTravel brandBuild loyalty by enhancing our clients' overall travel experience while meeting every travel management service requirement and expectationMaintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climateEmbrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the businessYou will build CWTSatoTravel's valuePossess a strong understanding of travel trends and industry best practicesSeek higher levels of performance continuouslyWe are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:Minimum 3 years travel counselor experienceExcellent Industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportationStrong working knowledge and understanding of international pricing rules and proceduresKnowledge of ticketing proceduresProficiency in a minimum of one CRSSabre experience preferredGovernment travel reservation experience a plusAbility to meet and maintain required performance standardsExcellent customer service skill requiredAmericorps/PeaceCorps and other national service alumni are encouraged to

Company info

Carlson Wagonlit Travel, Inc.

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