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Job Details

Travel Counselor

Company name
Aerotek, Inc

Newton Center, MA

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A top client of ours in Newton is seeking multiple Travel Counselors/Customer Service Agents. Our client is a small travel agency located in Newton that specializes in small group travel and offers tours around the world for guests traveling in groups of 12-24 people.

Applicants must have the following:
1. Passion for Travel & International Travel Experience
2. 1 year office customer service experience
3. Data Entry, Word, Excel Proficiency
4. Strong written and telephone etiquette
5. Ability to work well with a team
6. Bachelors degree highly preferred. Associate required Description:

Taking inbound calls for sales/service around group travel tours. Responsibilities include updating/maintaining reservations, departmental reports, collections calls (not many), and maintaining high customer service at all times. You will be taking around 50 calls a day and the majority of people you will work with are highly educated/experienced travelers as well as repeat customers.


Provide professional assistance for incoming customer telephone calls for sales and service
Maintain the highest degree of telephone etiquette on all calls taken
Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
Update and maintain reservation information in accordance with company guidelines
Provide assistance in preparing departmental reports and other documentation
Assume responsibilities for other projects as assigned

About Aerotek:
Our people are everything. As a Best of Staffing\u00ae Client and Talent leader, Aerotek\u00ae Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

Aerotek is acting as an Employment Agency in relation to this vacancy. Additional Info Minimum Age 18 years old Job Industries Warehouse & Production

Company info

Aerotek, Inc
Website :

Company Profile
Aerotek is a leader in the recruiting and staffing industry. With nearly three decades in the recruiting and staffing industry, we have developed the knowledge and skills to deliver the perfect fit between a candidate and an employer. Aerotek was founded in 1983 to service the recruiting and staffing needs for the aerospace and defense industry. Due to Aerotek’s rapid growth and success, we’ve continued to expand our services to provide recruiting and staffing to many industries focusing on technical, professional and industrial staffing.

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