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Job Details

Reservations Coordinator

Company name
Wyndham Hotels & Resorts, LLC

Location
Colorado Springs, CO

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Reservations Coordinator','1805890','!*!As a world-class

meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain

Resort Colorado Springs, a Dolce Resort is a place where the possibilities are

as endless as the views. For meetings, spectacular indoor and outdoor venues

create the backdrop for imaginative events, allowing attendees to enjoy the

beautiful setting while remaining productive and inspired.

Currently, we are searching for a talented Reservations Coordinator to

join the team of the Cheyenne Mountain Resort Colorado Springs, a

Dolce Resort and who will be

responsible for maximizing Rooms revenue through management of

the hotel’s room inventory, and for assisting in supervision of the day-to-day

activities and duties of the Reservations Department in accordance with

the Wyndham Hotel Group policies and procedures.

 

ESSENTIAL FUNCTIONS:

Maximize room

revenue and occupancy by reviewing status daily.  Monitor selling status of house daily, such

as: flash report, allowances, etc.Attend daily

and weekly Revenue Strategy meetings.Follows the

Revenue Strategy program according to SOP.Review

arrivals report and daily flash report to ensure accuracy.Be completely

competent in all PMS functions used by Reservations.Monitor

competitors for occupancy and rate, and recommend changes based on findings.Be

knowledgeable on property information (outlets, hours of operation, etc.) and

ensure the staff is trained to communicate hotel information to callers.Comply with

hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.Ensure timely

processing of travel agent checks.Control suite

inventory.Maintain rate

integrity program.Make weekly

test calls according to hotel standards.Be

knowledgeable about the uses and functions of, GDS FTCRS and OPERA.Ensure that

Forecast is completed on a timely basis, according to SOP's.Maintain a

professional working relationship and promote open lines of communication with

managers, employees and other departments.Assist in

preparation of monthly revenue and occupancy forecasting.Know the

hotel’s rate quoting standards.Complete

weekly work schedule for reservation sales agents according to business

forecast, payroll budget guidelines and productivity requirements. Process/correct

daily payroll sheets.Follow and

enforce all hotel credit policies.Understand and

follow Revenue Strategy restrictions.Be familiar

with all corporate sponsored programs such as airline mileage, Triple Upgrade,

or VIP programs, and the standards and procedures for each.  Ensure that staff is knowledgeable in

understanding and implementing corporate programs.Update group

information daily.  Maintain and be

familiar with future group blocks.Communicate

availability/close outs to wholesalers.Monitor all

V.I.P.'s, special guests and requests.Maintain required

pars of all Reservations and stationary supplies. Review

Reservations log book and Guest Request log on a daily basis.Maintain an

organized and comprehensive filing system with documentation of reservations,

reports, restrictions, etc.

','!*!QUALIFICATIONS:

A 4-year

college degree; or a 2-year college degree and at least 1 year of related

experience; or two to three years of experience in a hotel or related field

required.Previous Coordinator

experience preferred.Must be

proficient in Windows and company approved spreadsheets and word processing.Flexible and

long hours sometimes required.Light work -

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force

frequently or constantly to lift, carry, push, pull or otherwise move objects.Maintain a warm and friendly demeanor at all

times.Must be able to effectively communicate both

verbally and written, with all level of employees and guests in an attentive,

friendly, courteous and service oriented manner.Must be effective at listening to, understanding,

and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize

departmental functions to meet deadlines.Approach all encounters with guests and employees

in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with

Wyndham Hotel Group Standards, as required by scheduling, which will vary

according to the needs of the hotel.Maintain high standards of personal appearance

and grooming, which includes wearing the proper uniform and nametag.Comply with Wyndham Hotel Group Standards and

regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify

problem areas and assist in implementing solutions.Must be effective in handling problems, including

anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex

information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel

related areas.Must be able to maintain confidentiality of

information.Must be able to show initiative, including

anticipating guest or operational needs.Perform other duties as requested by management.

','Reservations','United States of America-Colorado-Colorado Springs','','Regular','Full-time','Wyndham Hotel Group','Apr 13, 2018','Reservations Coordinator

Company info

Wyndham Hotels & Resorts, LLC
Website : http://www.wyndham.com

Company Profile
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.

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