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Job Details

Tour Manager - Denali National Park

Company name
Microsoft Corporation

Location
Anchorage, AK

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Profile

Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Description:

Our Leisure group within SLC specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.

The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country's most pristine protected lands and national parks.

We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Some of the national and state parks in which we operate include:

Asilomar Conference Center, California

Denali National Park, Alaska

Glacier Bay, Alaska

Lake Powell Resorts and Marina, Arizona

Zephyr Cove Resort & Marinas, Nevada

Mesa Verde National Park, Colorado

Olympic Peninsula, Washington

Togwotee Mountain Lodge, Wyoming

ESSENTIAL FUNCTIONS :

The Tour Operations Manager oversees all aspects of the Cruise Tour Operations at both Zephyr Cove Resort and Ski Run Marina to include the MS Dixie, Tahoe Queen and Tahoe Paradise. The manager oversees profitability, staffing, maintenance, special projects, and food and beverage. The manager works cohesively with the other department managers and project management to ensure overall goals and vision of the organization is met. Additionally, the Tour Operations Manager oversees the Sunset Bar and Grill at the Zephyr Cove location.

Responsibilities:

Ensure proper staffing for every event.

Ensure all Front and Back of House Staff properly trained to ARAMARK and regulatory standards

Ensure food & beverage standards are met consistently. Work with culinary team to ensure consistent quality and speed of service.

Participate along with Executive Chef to plan and implement menu as applicable

Participate along with Special Event and Marketing Staff to ensure expectations of guests are met at every event.

Participate actively in all regulatory matters, DOT/Coast Guard.

Develop and maintain mutually beneficial business relationships with clients. Focus on retaining existing business and building base business.

Review financial statements and data, utilizing financial data to improve profitability. Prepare and control operational budgets.

Manage Food and Beverage Operations to the ARAMARK Food Fundamentals Standards.

Drive high performance meetings and strong communication plans. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

Manage customer support by following Be the Difference guidelines as well as Sales and Marketing activities.

Respond quickly to customer concerns and correct potential problems before they affect the guests. Consider customer satisfaction and return business to be of the utmost importance.

Collaborate with General Manager and ARAMARK leadership in the development of strategic plans for operation. Implement and manage operational plans.

Uphold company food safety standards, food handling and sanitation requirements to ensure the health and safety of our customers and employees. Inspects food facilities as needed.

Create, develops and execute maintenance projects and capital plans for operation. Responsible for bid processes, project submittal and project management.

Qualifications:

Qualifications:

Bachelor's degree in Business Management or similar subject.

Organizational effectiveness and operations management.

Business and management principles and practices.

Project management principles and practices.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Company info

Microsoft Corporation
Website : http://www.microsoft.com

Company Profile
Microsoft Corporation develops, licenses, and supports software, services, and hardware devices. Its Windows division offers Windows operating system; Windows Services suite of applications and Web services, including Outlook.com and SkyDrive; Surface RT and Pro devices; and PC accessories. The company’s Server and Tools division provides server software, cloud-based services, and solutions; and training and certification to developers and information technology professionals, as well as builds standalone and software development lifecycle tools for software architects, developers, testers, and project managers. Its products include Windows Server operating systems, Windows Azure, Microsoft SQL Server, Windows Intune, Windows Embedded, Visual Studio, System Center products, Microsoft consulting services, and Premier product support services. The company’s Online Services division offers online information and content, including Bing, Bing Ads, and MSN. Its Microsoft Business division provides software and online services, such as Microsoft Office system consisting of Microsoft Office, SharePoint, Exchange, Lync, Yammer, and Microsoft Office project and office Visio; and Microsoft Dynamics business solutions, including Microsoft Dynamics ERP and Dynamics CRM, as well as Microsoft Office Web Apps and Microsoft Office 365, which are online service offerings. The company’s Entertainment and Devices division offers products and services designed to entertain and connect people. Its products include Xbox entertainment platform, including Xbox 360 gaming and entertainment console, Kinect for Xbox 360, Xbox 360 video games, and Xbox 360 accessories; Xbox LIVE; Skype; and Windows Phone. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online. It has a strategic partnership with DocuSign, Inc. and Ooyala. Microsoft Corporation was founded in 1975 and is headquartered in Redmond, Washington.

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