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Job Details

Travel Counselor

Company name
M B Staffing Services LLC

Location
Washington, DC

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Profile

Travel Counselor Athletic

Mb Staffing Services LLC

in

Washington

DC

USA

Compensation

$50,000 to $55,000 Annually

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“We've got staffing down to a science”

Mb Staffing Services is seeking a Direct Hire Athletic Travel Counselor to support our client in Washington, DC.

This travel counselor position is an onsite position within the athletic department of a prestigious university. The agent will respond to customer travel requests received via phone, e-mail, or in-person for reservations (air, hotel, rental car, charters or other modes of transportation) in an efficient, courteous and timely manner. The agent will manage all functions relating to the booking to include: organization and delivery of travel documents, administrative and accounting to fulfill customer’s travel management and reporting needs, etc. It will be necessary for the agent to function autonomously.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Completes travel arrangements for large groups with air, hotel, car, tour, cruise and ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to maximize profit for branch and parent company.

Follows company procedures, guidelines and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of front room Computer Reservations System (CRS) productivity, attendance, accuracy or work, invoicing, etc.

Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, prepaid tickets, debit memos, etc.

Researches and provides solutions to travel-related problems clients may have experienced with arrangements provided them by customer service referral.

Fully informed and stays abreast of all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately applies this information when making travel arrangements.

Maintains a high level of competency in operating the CRS.

Attends staff and training meetings for ongoing updates in the travel industry and office procedures.

Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and

efficiency/effectiveness.

Competencies

Technical Capacity.

Communication Proficiency.

Customer/Client Focus.

Flexibility.

Teamwork Orientation.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday from 8:00 a.m. – 5:00 p.m. Because of the nature of athletic travel, it will be necessary for the agent to be on call when needed to assist the teams.

Travel

No travel is expected for this position.

Preferred Education and Experience

At least 3 years SABRE experience

Experience with large groups and athletic travel

Excellent customer service skills

Team player

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About

Mb Staffing Services LLC

In an era of constant workforce changes, Mb Staffing Services offers something you can count on: The perfect fit! We continue this with a seamless transition. We listen intently. We think strategically. And we act methodically. We respond with speed and an eye to the future!

Company address:

601 New Jersey Avenue NW Suite #220 Washington, DC 20001

Company info

M B Staffing Services LLC
Website : http://www.mbstaffing.com/

Company Profile

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