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Job Details

Lead Travel Agent Job

Salary
$39000.0 - $58600.0 per hour

Location
San Antonio, TX

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**MEMBERS ONLY**SIGN UP NOW***. SatoTravel
( CWTSatoTravel
) is seeking an experienced and talented Lead Travel Counselor
to be responsible for one-on-one training with travel counselors. Assisting with coaching and monitoring travel counselors while providing coaching feedback assistance to management in improving work habits and work performance for all Travel Counselors. As a Lead Travel Counselor
, your mission will be to Deliver the Perfect Trip in order to sustain optimum results for our clients and for CWTSatoTravel.
As the U.S. military and government division of **MEMBERS ONLY**SIGN UP NOW***.
( CWT
), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65 year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
Position Responsibilities:
You will delight the traveler/travel arranger and all CWTSatoTravel clients
Assists Travel Counselors on a real time basis with questions related to client specific policies, standards in building Passenger Name Records, and questions related to the use of various technical tools
Keeps management promptly and fully informed of all operations matters of significance and takes prompt corrective action where necessary or suggests courses of action which may be taken
Assists Supervisor with monitoring customer service and technical skills and provides immediate feedback and coaching to develop travel counselors' skills. Provides documented feedback to supervisor
Assists team with problems that arise and communicates new information to ensure consistent procedures are followed; provides consistent feedback via one-on-one and mini-coaching sessions to assure established agent standards are meeting or exceeding business needs
Maintains appropriate level of confidentiality for information shared/observed by position
Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
Use available online resources to ensure compliance with clients' travel policy
Advises clients of international travel requirements such as visas, passports, immunizations, etc
Strong working knowledge and understanding of international pricing rules and procedures
Supports one or more accounts
Operates within general procedures with supervised results and under minimal direct supervision
Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy
Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures
Follows company procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in the travel industry and office procedures
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Proficiency with fare calculations, pricing, processing tickets, refunds, and exchanges
Performs other duties as assigned
Position Requirements
We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:
High school diploma or equivalent
Minimum 3 years travel counselor experience
Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
Knowledge of ticketing procedures
Proficiency in a minimum of one year native GDS
Sabre experience preferred
Government travel reservation experience a plus
Ability to meet and maintain required performance standards
Excellent customer service and communication skills required
This is a telecommute position
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

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