Program Manager, Independent Websites & Apps
Program Manager, Independent Websites & Apps
Hotel Brand: IHG Corporate
United States - United States - Georgia - Atlanta
When you're a part of IHG, you're more than your job title. If you're anything like Isabella you're a music lover and an avid soccer player too. And that's what we love the individual talents, interests and dreams that make you who you are. Join the Analytics team at IHG and we wont expect you to conform to any stereotype because we know that a team with different perspectives and passions can only make us stronger.
Your day to day
Responsible for management, dissemination and prioritization of marketing program activities, both internally and outsourced, to enable and enhance demand generation to IHG’s distribution channels. Provide expertise and management on all aspects of the program lifecycle including overall support and ongoing communications, filtering the incoming requests, development and deployment of a program launch plan, creation of processes, evaluation methodologies and ensuring the programs stay on time and budget. Manage global delivery of services and apply knowledge, skills, tools, and techniques to program activities in order to meet or exceed stakeholder needs and expectations for the Company’s deliverables.
Essential Duties and Responsibilities
Manage, evaluate and monitor programs throughout the program lifecycle. Prepare program status reports recapping ongoing activity, revenue production, needs and successes. Prepare program launch and communication plans and review performance against committed schedules, budgets and goals.
Develop and improve program documentation and communication content unique to identified audience groups, specifying key components of the program participation, benefits and operations so that internal and external stakeholders clearly understand all aspects of the program. Create best practices and training programs where necessary.
Develop and execute program and communication plans specifying goals, strategy, scope, timelines, key milestones, risks, contingency plans. Identify impact areas, communication touch points, technical requirements, required support and allocation of available resources. Ensure delivery of all identified activities and tactics and that program risks are identified and escalated to management in a timely manner. Ensure accurate and timely information is communicated and maintained in appropriate venues.
Interface with multiple stakeholders globally to develop messaging strategies and the dissemination of communication activities and to ensure programs are executed and supported in an efficient and consistent manner while addressing regional needs.
Establish program methodology, including standardized processes, procedures, templates and documentation, billing and reporting.
Ensure program activities are consistent with established standards, follow departmental development processes and meet user and business objectives. Provide ongoing evaluation of the program based on user/marketplace needs, adoption rate and goals and adjust accordingly. Seek and identify future enhancements and define and refine methodologies and processes to ensure the efficient development and implementation of quality programs.
Build and maintain relationships with key stakeholders to ensure program users are optimizing the program to the fullest potential. Champion the value proposition of the programs to internal and external constituents and serve as key subject matter expert for questions and issues relevant to the program. Prepare and conduct presentations as required.
What we need from you
Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
6-10 or more years progressive work related experience with demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position including experience managing large scale marketing programs. 5 years experience in the travel industry with 2 years experience in e-commerce and/or travel distribution systems.
Skills and Knowledge
Demonstrated program management experience in organizing, planning and executing marketing programs from conception through implementation.
Demonstrated effective verbal and written communication and presentation skills for the purpose of writing documentation and communications, training materials, creating and making presentations and providing and explaining program information and status to clients, vendors, senior management and team members.
Demonstrated experience in MS Office products including, Word, Excel and PowerPoint
Demonstrated strong knowledge of reservations processing and marketing through electronic channels (e.g., CRO, GDS, IDS/TPI, Web) and strong knowledge of Internet systems, marketing programs and affiliate networks
Demonstrated analytical skills and research abilities and the aptitude to use results of investigation to make effective strategic decisions
Demonstrated ability to collaborate as part of a team and build and manage global relationships with marketing companies, regional teams, franchisees and owners
Demonstrated strong time management skills and ability to balance competing demands such as scope, time, cost, and quality, stakeholders with differing needs, expectations, identified requirements (needs) and unidentified requirements (expectations).
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click Apply Online and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans