Responsibilities: o Support the Global Travel Team, internal customers and external suppliers to cover all Travel related commodities. o Responsible for internal helpdesk support - responding , routing, and escalating as required using a case\/query management software solution (e.g. SalesForce.com) across a range of subject matter (primarily: travel) o Responsible for conducting routine administration and maintenance tasks in the existing Online Travel Booking Tools (OBT) o Identify and implement new OBT markets o Support with the Travel Management Company (TMC) relationship, including identifying process efficiencies, driving program compliance, providing saving opportunities, improving customer experience. o Assist in the overall success of the Global Travel program, to include but not limited to: Airline Program, Hotel Program and Ground Transportation which includes sourcing, analysis, implementation, coordination and support of all contracts. o Manage and prepare travel analytics and report metrics in the way of regular business reviews. o Support Business Units (BU\u2019s) as they set their budgets, provide spend, activity levels and future savings strategies With operations in more than 35 countries, Symantec is a truly global company, with a diverse workforce and customer base. To us, diversity is more than just race, gender and ethnicity. It\u2019s also about creating a workforce that embraces every culture, language, age, sexual orientation, disability, background and experience. Our belief is that when you give people equal opportunity, amazing things happen. o Review spend to focus in identifying areas for consolidation and\/or improvement, and help drive an increase in spend under management o Collectively manage supplier performance to ensure both Symantec and the supplier are meeting SLA\u2019s as outlined in the contracts as per the Supplier Review Management (SRM) process o Communicate effectively with peers and external peers across multiple time zones o Manage select special projects, as assigned, program management, reporting\/analysis, customer experience, etc. Qualifications: o A degree in Travel Management or Business and\/or equivalent work experience in a Corporate Travel environment. o Advanced MS Excel capabilities and experience with online travel booking tools. o Solid problem-solving skills are required. o Strong communication skills are required and customer focus is a must. o European\/Global experience considered advantageous Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Website : http://www.symantec.com
Symantec was founded in 1982 by visionary computer scientists. The company has evolved to become one of the world’s largest software companies with more than 18,500 employees in more than 50 countries. We provide security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently than any other company.