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Job Details

Travel Consultant York

Company name
Hays Travel

York, PA

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Role Summary Providing consultation to clients, you will be involved in selling services and products to clients by face to face interaction and gaining a full insight into their holiday aspirations. Having confidence and flare, you will effectively adapt your selling style by building a rapport whether over the telephone, face to face or through social media to meet your client's individual needs. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets. Key Responsibilities \u2022Maximising individual and team sales including foreign exchange\u2022Assisting with the day-to-day operation of the branch\u2022Identifying and meeting customers\u2019 needs by providing exceptional customer service at all times\u00a0\u2022Participating in promotional events and activitiesto increase exposure of the branch\u2022Using social media to promote offers, generate customer engagement and sales leads\u2022Willingness to participate in and deliver training appropriate to own development\u2022Effectively perform administrative duties Competencies Required \u2022Ability to work towards individual and team sales targets\u2022Excellent communication and customer service experience\u2022Good accuracy and numerical skills\u2022Enthusiasm and positive attitude with a commitment to contribute to the growth of the business Technical Skills Required \u2022IT software packages including Microsoft Office and Outlook as well as in-house travel booking systems\u00a0\u2022File management skills\u2022Web navigation skills\u2022E-mail management skills\u2022Scanner knowledge Qualifications \/ Experience Required \u2022Previous travel agency sales experience with a proven sales record\u2022A recognised travel qualification\u00a0\u2022Excellent travel product knowledge with a good working knowledge of tour operator systems General \u2022To undertake any other duties that may fall into the job criteria\u2022To conform with all company policies and procedures including Health and Safety\u2022To treat all employees, customers and suppliers with dignity and respect\u00a0\u2022This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Company info

Hays Travel

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