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Job Details

Retail Sales Agent Travel Call Center

Company name
AAA Club Alliance

Salary
16

Location
Trenton, NJ

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Job Description
AAA is hiring ambitious, sales- driven individuals who have a customer focus to join our dynamic Travel Call Center team!  

Serve clients by selling various travel products offered by the Agency.  A concentration on Diamond Elite and Preferred vendor products is required.  Exposure to International destinations is expected.
Meet or exceed established sales quota.
Prepare and issue invoices related to retail travel sales. With assistance, satisfactorily handle refunds and complaints according to policy.
Familiarity and, with assistance, capable of operating applicable automated airline reservation and ticketing system. 
Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets. 
Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, etc. information to efficiently and effectively accommodate Agency clients.

Training Requirement: Monday - Friday 9:00am - 5:30pm for first 5 weeks.  After training, work hours will most likely be 12-8:30pm, which will include one weekend day.

Job Requirements
High School diploma or equivalent.

Previous experience as an AAA Travel Counselor or at least  12 to 18 months of retail experience or travel sales.

Knowledge of an automated airline reservation system preferred.

Company info

AAA Club Alliance

Company Profile

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