Senior Travel Jobs description
Senior travel counselors and agents are responsible for the successful completion of travel arrangements within company and client guidelines, meeting the standards of excellent customer service.Senior travel counselors/agents: create international travel arrangements for client including air, hotel, and ground transportation; stay informed of current international affairs; advise clients of international travel requirements such as visas, passports, immunizations, etc.; support one or more accounts; interact with traveler, travel arranger, and travel manager; provide support for customer service and technical issues; utilize company preferred vendors to maximize profit, and ensure compliance with the clients' travel policy; adhere to company standards in delivering customer service including telephone etiquette, and follow prescribed customer service escalation procedures; follow company procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance; attend staff and training meetings for ongoing updates in the travel industry and office procedures; and foster and promote a cooperative and harmonious working climate.
Senior travel counselors/agents demonstrate: the ability to handle multi-cultural sometimes multi-lingual clientele and strong working knowledge and understanding of international pricing rules and procedures.
The ideal senior travel counselor/agent will have: prior experience booking multi-segment, international itineraries; excellent customer service skills; industry knowledge and reservation skills in order to create multi-segment, multi-destination international itineraries; basic knowledge of international travel requirements to include documentation and immunization requirements; and the ability to meet and maintain required performance standards.
Senior travel counselors/agents operate with discretion within well defined policy, regular managerial review.
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